Normally, you can just add your landline or mobile phone number to your WordPress site and use that to receive calls from customers. However, your phone number wouldn’t look professional, and you will not be able to communicate effectively.
Adding a proper business phone service allows you to do the following:
- You can easily track call duration, hold times, wait times, and overall usage.
- Most business phone services come with call forwarding, caller ID, call waiting, inbound call routing, call recording, and more.
- Share one business phone number among several users simultaneously (auto attendant feature allows you to route calls to the first available representative)
- You can use a desk phone system, cordless phones, mobile cell phone, or a computer to receive and make calls.
- Easily add new employees without calling in an IT technician.
- Business phone systems transmit voice over the internet (VoIP systems), which means you can take your local or toll-free number anywhere you want. All you will need is a high-speed internet connection.
If you are running an online store or a small business website, then adding a professional business phone service can help you grow your business. You can use it to build better customer relations with professional sales and support provided over the phone.
That being said, let’s take a look at the top business phone services that you can use with your WordPress site and navigate to these guys.
Nextiva is the best business phone service in terms of features and ease of use. They offer a large set of features, with quick setup and reasonable pricing. It comes with a simple web-based admin panel which makes it easy for small business owners to easily manage the unified communications platform like a pro.
Nextiva’s VOIP phone service for small businesses includes advanced call routing, unlimited free domestic calling, voicemail to email and text, online faxing, text messages, and more.
You also get a free local or toll-free number, free number porting, and all the standard call management features like caller ID, call forwarding, routing, custom greetings, advanced IVR (interactive voice response) system, and more.
As a platform Nextiva also offers other powerful features including CRM, Live Chat, online surveys, call analytics and other solutions that work very well with the business phone system.
Their phone call quality is excellent, their VoIP solution offers 99.999% uptime, and their customer service representatives are always helpful.
RingCentral is another popular business phone service for companies of all sizes. They offer one of the most feature-rich small business phone systems on the market.
Their business phone platform includes all the standard functionality you would need including unlimited calling, call forwarding, caller ID, call waiting and transfer, sharing one line on multiple mobile devices and users, SMS texting, and more.
Apart from that, it also comes with video meetings with screen sharing, 1000 toll-free minutes, and integrations with Gsuite, Dropbox, Microsoft, and other services. It comes with an intuitive cloud-based administration that makes it super easy to set up and manage your calls.
RingCentral is a great phone solution for both physical offices that are looking to replace landline phones as well as those moving to a virtual office. It can work with your telephone system when compatible, or you can use their virtual phone system through RingCentral desktop app and mobile app which works on all smartphones (iOS and Android).
Because RingCentral is one of the most popular business VOIP platforms, they have a large app integration directory.
This allows you to connect with other services for automatic transcription, voice-over call recording service, sales call insights from Chorus.ai, integrations with call centre software, connection with support help desk software, and many more add-ons, so you can have an integrated customer contact centre.
GrassHopper offers virtual phone numbers through voice over internet protocol (VOIP), and it is great for solopreneurs and small businesses. A virtual phone number means it can forward calls to any phone number or mobile device. However, for outgoing calls, you will still need a regular phone line.
They offer intuitive web and mobile apps to manage your account and phone service. You can use multiple extensions for your number, and you can choose from local, toll-free, and vanity phone numbers. It offers US, Canada, and UK based local and toll-free numbers.
GrassHopper comes with all standard features like call forwarding, routing, waiting, call hold music, voicemail to email transcripts, and more. It is perfect for remote teams because you can add extensions that can be used from anywhere using mobile or desktop apps.